The products (I bought a Fedora and a Baseball Cap) were both good quality. Customer service was excellent - I slightly messed up on Fedora hat sizes (apparently they are designed to sit more on the back of the head than I'd realized), but after a friendly phone conversation Big Head Caps graciously sent me the next two sizes up, along with a return label for the one I didn't need.
So, although the prices are not low, the quality is good and the company are committed to having happy customers, so for me that is well worth paying for. Will definitely use again!
Reviewed by: Alex from Long Beach.