We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. 

Orders returned to BigHeadCaps® from International countries and US due to not picking up or incorrect addresses will result in refund of cost of product only. 

Product that has been custom made to you are not returnable. Custom would be adding an emblem to a blank cap. If you are not sure of your size order a blank cap first to ensure sizing. Our customer service reps are able to assist you with sizing when you have your head measurement.

If a return is sent back in insufficient postage BigHeadCaps will refuse the package. Please ensure to put proper postage and shipping in a box to ensure not to damage the product.