*All International orders are being affected with Covid-19 Delays.
International order, please note to check with your country on acceptance of International orders before placing an order with us.
Some countries are not accepting any shipments due to Covid. Unfortunately we will not be able to reship as the original orders is
sitting and waiting to be accepted by your country nor refund due to a delay in receiving. International shipping times are varying by
countries and are taking longer than normal shipping times. Please note that once an order leaves our warehouse that there is no recalling
it or the ability to change delivery. We see the same on tracking as you. You can also put our USPS tracking number into your country
postal system for tracking once it is in your customs.
Domestic orders only some are being affected with USPS. Unfortunately these things are out of our control with Covid affecting centers. You will get a shipping email with tracking. Please don't hesitate to reach out to us with any questions.
All International Countries will have USPS Priority International as shipping choice. Priority is moving quicker along and is insurable.
Shipping Time US order- 2 to 5 business days. Any orders containing a hat will ship USPS Priority Mail or UPS. Emblems ONLY will ship First Class Mail.
Shipping Time International - MAY TAKE UP TO 25 BUSINESS DAYS for USPS International Priority. The tracking number sent to you will be compatible with your local postal service once it receives the package from USPS. They can provide more detailed information about your order status than USPS at that time. For all International orders - customers are responsible for Custom Fees and any International charge. Custom/Duty Fees may delay delivery until paid. Customers responsibility to pay Custom fees. If an International comes back to us, BigHeadCaps will refund cost of caps only.
If you provide an incorrect shipping address the customer is responsible for cost of re-shipping the order again. Also if the order is returned to BigHeadCaps® due to incorrect address and you choose not to have it re-shipped again BigHeadCaps® will only refund the cost of the caps minus shipping costs. Any order returned from an International country due to incorrect address, refused due to custom fees or did not pick up will result in refund of cost of caps only. No shipping cost will be refunded as per BigHeadCaps® policy.
Canada Customers Only - you have a UPS International option
UPS International Standard Shipping avg shipping time can be from 5 to 10 business days unless delayed by customs.
UPS also has a brokerage fee on top of the shipping rate.
They will contact you when it hits Canada to pay them directly for the brokerage fee.
The brokerage fee is on top of import duties/custom fees that are imposed by Canada Customs and customers are responsible to pay them.
Brokerage fee chart is below and does not include duties/custom tax presented by Canada.
If once an order leaves our warehouse and you decide that you don't want it, we will only refund the cost of caps once it has been returned to us.
Please do not hesitate with any questions you have for us.
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